HOW DO I CLEAN MY JOSE BALLI JEWELRY?
You can clean your sterling silver jewelry using a clean, cotton cloth and mild dish detergent diluted in water. You may also bring your Jose Balli pieces to one of our retail stores for complimentary professional cleaning.
WHAT IS THE "PATINA" ON JOSE BALLI JEWELRY?
We intentionally apply an antique oxidation to all Jose Balli silver pieces to accent the intricately hand-carved details. We do not recommend silver polish, ultrasonic cleaners or dip-style cleaning solutions, which will remove the patina.
Normal wear can diminish the level of oxidation, as well as exposing sterling silver to hair spray, body lotions, perfumes, chlorine, household cleaning products or salt water.
Remove your jewelry at night and store in a pouch or sealed bag. If you have damaged the oxidation on your Jose Balli piece, you may bring it to one of our retail stores or mail it to us to repair for a reasonable service charge.
SHOULD I BE CAREFUL WEARING MY GEMSTONE JEWELRY?
You may overlook the importance of removing jewelry before certain activities. Avoid wearing gemstone rings or bracelets while doing any strenuous activity, including housework, exercise or gardening. All gemstones can chip or scratch under the right circumstances.
CAN I DAMAGE MY PEARL JEWELRY?
If not handled properly, pearls can lose their natural luster or become scratched. Avoid wearing pearl jewelry while doing any strenuous activity, including housework, exercise and gardening. Adorn yourself with pearl jewelry as a final touch, after cosmetics, hair products, body lotions and perfume. Avoid wearing pearl jewelry in the bath, shower, sauna, swimming pool or ocean. We do not recommend silver polish, ultrasonic cleaners or dip-style cleaning solutions, since they will damage the pearl's luster.
WHY DOES MY LEATHER CORD NO LONGER LOOK NEW?
As leather is worn, it has a natural tendency to give and stretch, especially if exposed to moisture. Avoid wearing your leather jewelry during arduous activities, since leather will absorb perspiration. Allow leather to dry completely before storing it in pouch or sealed bag.
WHAT IF I LOST ONE EARRING?
Don't worry! If you should lose a single earring, we will sell you a new pair at half price with receiving your remaining earring.