Customer Service

We’re here to help—before, during, and after your purchase.

 

WARRANTY

Every piece is made to last—and we stand behind it.

We offer a one-year warranty from the original purchase date covering any manufacturing defects.

If something doesn’t seem right, email us at service@joseballi.com or stop by one of our stores—we’ll take care of it.

 

RETURNS & EXCHANGES

We want you to love what you receive.

You may return or exchange your item within 100 days of purchase.

  • Item must be unworn and in original condition

  • Proof of purchase required

  • Shipping charges are non-refundable

Custom, sized, or personalized pieces are final sale.

 

FREE CLEANING

We offer complimentary cleaning for life on all Jose Balli jewelry.

Bring your piece into one of our stores or mail it to us—we’ll take care of the rest.

 

REPAIRS

If your piece needs repair, we’re here to help.

Send it in or bring it by, and we’ll assess it and provide a quote before any work begins.

We always recommend repairing with us to maintain the integrity of your piece.

 

MAIL-IN SERVICE

Sending your jewelry to us is simple.

Fill out our Customer Service Form and include it with your package so we can process your request quickly.

Turnaround time is typically 3–4 weeks.

Ship to: 

J.B.J.
3424 U.S. Hwy. 190
Suite B
Mandeville, LA 70471

PRINT CUSTOMER SERVICE FORM

 

BIRTHDAY OFFER

Celebrate your birthday with us.

Enjoy 50% off one sterling silver or bronze piece during your birthday month when you shop in-store.

  • Valid in-store only
  • One item at regular price
  • Excludes custom, give-back, and gold pieces
  • Cannot be combined with other offers

Birthday purchases are final sale.